With the Zoho Desk Twilio App, your customers can receive messages from support agents through their phone’s SMS service so they can receive timely updates and enjoy an excellent customer experience.
Adds SMS functionality to Zoho Desk so that support agents can send ticket updates and other messages to your customers via SMS.
Key Features:
Allows support agents to send text messages to customers
Dynamic placeholders allow you to personalize SMS templates
Create SMS templates to send automatically to customers on ticket status change and posting a public note
All SMS messages sent to customers are added to the ticket thread
As a full-service development agency, Codup helps simplify complex business challenges and problems with technology solutions. We specialize in building customer engagement solutions for fast-moving companies to help them boost customer satisfaction and retention. Our automation solutions and system integrations help businesses turn bland conversations into memorable experiences.
Codup has been in business for the past 8 years and has substantially grown to a 60-member development team that brings in diverse skills and in-depth expertise in software and web development. During this time, we've earned multiple Clutch awards and have been rated as a top B2B company in Asia.
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Hello,
I would recommend you to try Twilio SMS for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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