Twilio Channel Tickets for Zoho Desk

Track and handle conversations via Twilio channels from Tickets & Customers

Built for: Desk Developed by: Ulgebra
500+ Installs

Integrate your Twilio account within Zoho Desk in order to send and receive messages using the WhatsApp, SMS & MMS channels of Twilio. Reply to tickets directly from Zoho Desk to deliver the messages as WhatsApp or SMS. View the Twilio messages as comments within the ticket. Also, initiate conversations using your Twilio channels with Zoho Desk Customers and view the history of chats held with the Customer. Access all the Twilio conversations at the Twilio Inbox and stay in touch will all your customers at once. Send pre-defined and customized messages using message templates. As the admin allow the required users to utilize your Twilio account.

Key Features:

    This app contains In-app pricing ($5/user/month). Send first 250 messages for free. No Credit Card is required.

    Tags :

    Deployment type Zoho platform
    Published date Mar 23, 2021
    Version 4.0
    Latest Released date Oct 20, 2022
    Category Telephony
    Pricing Free
    Vendor Website

    Compatible Editions

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