This extension enables your support team to send SMS messages through Twilio directly from Zoho Desk. You can send one-on-one messages by searching for a customer's name or compose bulk messages by selecting multiple recipients. Each message automatically creates or updates a ticket thread in Zoho Desk, helping you manage communications efficiently.
After sending a message, you can mark the ticket as "On Hold" or apply a custom status. If a customer replies, the ticket automatically reopens. If a reply is received after the original ticket has been closed, a new ticket is created to ensure continued support without interruption.
The extension is built entirely within the Zoho platform using Deluge. There are no third-party dashboards or external user interfaces involved, and no personal information is collected outside your Zoho environment. All configuration and data remain within your account, and the vendor does not have access to your message content or confidential details.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Hello,
I would recommend you to try Twilio SMS - Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
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Payments have not been opened up for users in the EU yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
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