Send one-on-one messages by searching for a customer's name or composing bulk communications, selectively choosing which recipients to include and automatically generating new ticket threads in Zoho Desk. Once a message is sent, you can mark it "on hold" or add a custom status; when a customer replies, the ticket will automatically reopen. If a customer sends a message after a ticket is closed, a new ticket is created, allowing you to continue providing seamless support.
This extension has been developed 100% within the Zoho platform using Deluge, meaning that there is no third-party control panel you have to log in to, no embedded UI collecting any personal information, etc. All data used to set up this extension stays within your deployment, and the vendor does not have access to any confidential details or message contents.
This extension requires an external license to operate. The license can be found via the vendor website link on this listing as a monthly, recurring subscription. There is no cost to install the extension through Zoho Marketplace.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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Now, share this app privately just by sending them an email
To
Hello,
I would recommend you to try Twilio SMS - Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
You will be able to report issues regarding this app only after it gets published.
You will be able to request for demo regarding this app only after it gets published.
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Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Payments have not been opened up for users in the EU yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
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