TxContact is a complete unified communications solution that gives your business the flexibility needed to keep up with fluctuating customer demand. This complete solution features various call handling modules like a robust IVR, versatile ACD with multiple distribution strategies, one of the best predictive dialers, a recording solution, and more. All modules are field tested and proven to handle high call volumes. TxContact provides the full range of customer service features in an extremely lightweight and flexible package.
Key Features:
Low server footprint - TxContact requires a significantly lesser number of servers for large deployments resulting in space and power savings greatly reducing the overall cost of ownership.
Easy customization and short turnaround times -Telenetix / Interlink is known for deploying very complicated integrations in record time. This is mainly since all the components in the solutions are developed in-house unlike many competitors which stitch together open source products or products owned through acquisitions.
Highly scalable architecture - The hive architecture of TxContact allows you to start small and add more servers as your support team grows.
TxContact's tight integration with Zoho allows users to have a phone UI inside the Zoho and automatically submit the call record into the Zoho products once the call ends
We have been using this company for quite a number of years as an outbound call centre based in Australia, as Telemarketing Professionals. The support has always been very good, Prem and his team have always been a pleasure to deal with. We highly recommend using this service.
Puthur Hills, Parkala, Udupi - 576107, Karnataka, India
Established in 2004 as a customer experience and contact center technology company. Our focus has been in having a unique corporate culture that starts with our mission statements Curiosity, Passion, Commitment and Openness. Creating innovative solutions that solve our customer problems and help them to grow their business is our primary goal and we work towards achieving it with our expertise. We have a strong expertise in telecommunications domain covering areas like TDM telephony (E1/T1), IP telephony, IVR, Dialer, Speech recognition, Text-to-speech.
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I would recommend you to try TxContact for Zoho. It would add a lot more value to your Desk account.
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