Vonage for Zoho Desk, automated through Zoho Flow, keeps Zoho Desk contacts updated and better notified on all tickets, comments, and tasks associated with their interactions with support teams.
This automation, enabled through Zoho Flow, allows you to send SMS and Whatsapp notifications to all newly created Zoho Desk contacts, tickets, tasks, and respective newly added and updated ticket comments, without logging in to the Vonage platform.
Key Features:
Newly created Zoho Desks contacts, tickets, and tasks trigger SMS and Whatsapp notifications to the respective contacts and task owners from Vonage
Zoho Desk contacts are notified for all tickets and task status changes
Notify the respective contacts of newly added or updated comments in tickets and tasks with SMS and Whatsapp messages
Since the apps are connected using Zoho Flow, you'll be able to add, remove, or edit the steps involved in the existing workflows
Note: Private comments in tickets and tasks get no notifications
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Vonage for Zoho Desk Powered by Zoho Flow. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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