WhatsApp for Zoho Desk

Interact with your customers on the world’s most popular IM app using Zoho Desk.

Built for: Desk Developed by: Zoho Corporation
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WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of WhatsApp is reason enough for businesses of all sizes to consider it an ideal channel for customer support. If your customers frequently contacts your business through WhatsApp, you'll benefit significantly from integrating your WhatsApp Business account with your Zoho Desk portal.

Key Features:

  • Improve engagement capabilities with easy article sharing and the option to send Canned Responses to common customer questions.
  • Assign conversations to the right agent with one click.
  • Communicate about the latest business trends, track sales, and much more through the IM module.
  • Increase agent productivity with easy management of multiple instant messaging channels from Zoho Desk.

Tags

Deployment type Built-in integrations
Published date Sep 25, 2023
Version 1.0
Category Channels
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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