Zingtree for Zoho Desk

Guide your agents through customer conversations using Zingtree on Zoho Desk

Built for: Desk Developed by: Zingtree
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Wow your customers and agents with Zingtree’s AI-powered decision tree platform. Transform self service, uncover and implement automation opportunities, and make every agent an expert.

Reduce agent ramp time by up to 85%. Integrate workflows into your Zoho Desk to direct your agents to the next best action in a few seconds. Automate up to 50% of your ticket volumes. Add workflows to your website as self-help tools to enable customers to troubleshoot common issues without involving agents in Zoho Desk. Cut up to 70% of your contact center costs by slashing the agent ramp time and automating your support tickets.

Key Features:

  • Native Integration - Dynamically pull and push data between Zingtree and Zoho Desk so your agents can work out of one place.
  • Pause and resume feature - Transfer cases and tickets in Zoho Desk from one agent to another, and retain context and tree history.
  • Automated triggers - Initiate actions like SMS, emails, and escalations based on triggers and responses within your conversational workflow.
  • Instant notes - Help your agents save time by creating a notes summary that can be copied as an internal note to Zoho Desk tickets with just one click.

Tags

Deployment type Zoho platform
Published date Jul 25, 2023
Version 1.0
Category Agent Productivity
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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