Zoho Commerce is a powerful commerce platform that allows you to sell, ship, and manage your products online. It contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data. You can connect Zoho Commerce with other Zoho apps such as Zoho CRM and external apps like MailChimp to extend your online store's capabilities.
The Desk - Commerce bundle provides you a set of workflows orchestrated to solve your larger automation needs. With the help of this flow bundle, you can automatically create support tickets for orders placed on the Zoho Commerce platform. This allows your agents to track orders and communicate with customers without leaving their Zoho Desk interface.
Key Features:
Add every new order from your Zoho Commerce store as a ticket in Zoho Desk.
This allows you to communicate more effectively with your customers regarding their orders.
Update an existing ticket created for orders when customers decline or cancel their Zoho Commerce orders. This will let you proactively reach out to customers to find out their problems with the order and win them back where possible.
Since the apps are connected using Zoho Flow, you will be able to add, remove or edit the steps involved in the existing workflows
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Zoho Commerce for Zoho Desk powered by Zoho Flow. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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