Zoho Translator for Zoho Desk

View ticket conversations in your desired language.

Built for: Desk Developed by: Zoho Corporation
700+ Installs

Zoho Translate is a translation service developed in house by Zoho to translate text into a wide range of languages. The translation is performed through a stateless API call to the same data center where your Desk organization resides.
The Zoho Translate extension for Zoho Desk helps your agents view ticket conversations in their desired language. It also enables them to offer support in a customer's native language. For example, if you are on the ticket details page and you want to change the language of a customer conversation from French to English, then you can use the extension to view its translation right inside the ticket.

Key Features:

  • Offer contextual support to customers by translating ticket conversations and resolutions.
  • Agents can enter a resolution in a language of their choice and have it translated into that of the customer.
  • Paste the translated resolution into the editor using one-click "Copy to Editor" option.
  • A privacy-friendly option to translate within the Zoho ecosystem.

Tags

Deployment type Zoho platform
Published date Dec 27, 2023
Version 1.0
Latest Released date Nov 6, 2024
Category Artificial Intelligence
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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