SMS Gateway is a Zoho Recruit feature that enables the user to quickly send messages and communicate with Candidates/Contacts. With the SMS Gateway, you can either send individual or bulk messages to Candidates/Contacts.
Key Features:
Two-way SMS conversations Send single and bulk SMS messages Automate SMS messages with webhooks.
Create and manage SMS templates with dynamic fields.
I am deeply disappointed with Twilo. The set up process is completely unintelligable . I am a tech guy and I cannot sort through their UI and the 30+ day process to have your account approved is ridiculous. They do not offer any free support and their help documentation is circular, never leading to the place in their platform to execute the necessary steps. They charge for support. Their UI buries too many critical functions so accessing features is complex and confusing. You are required to set up a defined campaign for each and every email sent and the campaigns have to be vetted and approved by Twilo. If they reject your campaign you have to resubmit and get charged $15. So for example, my 1st campaign was rejected because my opt in process for recipients was rejected even though we described them as 1st contacts on linked in, previous bi-directional email contacts with opt out capabilities and user submitted mobile numbers to us as a recruiter (WTF) and so I was required to delete and resubmit the campaign and pay them another $15 to re-review (although they did offer to waive that charge this one time). I recognize that they are apparently a top provider of this service but their process is ridiculously arduous and time consuming. I have recommended Zoho dump them as a partner until they improve their support processes and I will move on after they refund me my $50 they demanded up front and try another SMS provider
In order to "receive" msgs, on Twilio need to go to Phone Number-Configure-Messaging- Configure with "TwiML App" and TWIML APP with "ZohoRecruit SMS Integration"
This is not a two way (bi-directional) tool. No instructions are given for the Webhook URL necessary for Twilio to send SMS responses back to Recruit. However, it does send messages out of Recruit. Also, it does not appear you can have more than one number. If you have a staff of several people needing to send out SMS messages, it appears they will all need to use the same number.
I found their tech to be confusing and unmanageable. Crappy support. I have asked for a refund and will be trying another SMS service. I have recommended Zoho upm them as a partner as they are damaging to Zohos customer service oriented brand,
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Hello,
I would recommend you to try Twilio SMS for Zoho Recruit. It would add a lot more value to your Recruit account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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