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Accordia CIS skills based routing provides real time call monitoring on your SLAs and Abandon calls along with an integrated voice recording, IVR and comprehensive reporting in order for you to monitor your call center operations and improve your overall
Key Features:
Accordia Zoho Phonebridge CTI integration provides a superior customer engagements and call handling for your call center agents.
Accordia CIS Agent application provides call center agents all the necessary tools to empower them to support your call center efficiently. Some of the functionality includes: - Integrated Call Script - Real time call queues view - Personal call statistics to monitor agents own call performance for the day on how many calls received, answered, missed and total talk time - Collaborate with other agents or supervisor via internal chat - Support standard call controls like placing a call on hold, call transfer to another agent, queue or IVR
Accordia CIS Supervisor Application provides the call center manager a real time dashboard view of calls in queue and agents that are logged in to the call center. It comes with an integrated Voice Logger and a comprehensive reporting tool for call analytics.
1-03-A(2), Level 1, Luxor Tech Centre, No. 1A, Jalan Teknologi �, Taman Sains Selangor 1, Kota Damansara PJU 5, 47810 Petaling Jaya, Selangor, Malaysia
Accordia Solution is an innovative developer of Contact Center Solutions specifically targeted at the micro, small and medium operations. Our flagship product, the, Accordia Customer Interaction Suites (CIS) of solutions, offers comprehensive functionality that helps organizations of any size across the industry worldwide take advantage of technologies, strategies and processes adopted by larger organizations at cost effective prices.
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Hello,
I would recommend you to try Accordia for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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