By utilizing AI to analyze customer service conversations, you can automatically detect trending topics in Zoho Desk tickets to identify customer support needs. By tracking issues, bugs, and product mentions you can measure their impact on customer satisfaction and prioritize escalations and fixes. This also helps you identify which issues need better self-service options and FAQs. Our customers have found that they categorize support tickets 4X better using Cx MOMENTS.
Block 3, Blackrock Business park, Blackrock, Co. Dublin, Ireland
Cx MOMENTS is an AI specialist that helps Sales and Customer Support organisations by automatically detecting and trending issues, topics and queries in customer sales or support interactions.
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I would recommend you to try Automatically Detect Trending Customer Issues for Zoho Desk. It would add a lot more value to your Desk account.
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Automatically Detect Trending Customer Issues for Zoho Desk
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