Automatically Detect Trending Customer Issues for Zoho Desk

Use Cx MOMENTS to identify trending customer issues in your ZOHO Desk tickets.

Service: Desk Developed by: Cx MOMENTS

By utilizing AI to analyze customer service conversations, you can automatically detect trending topics in Zoho Desk tickets to identify customer support needs. By tracking issues, bugs, and product mentions you can measure their impact on customer satisfaction and prioritize escalations and fixes. This also helps you identify which issues need better self-service options and FAQs.
Our customers have found that they categorize support tickets 4X better using Cx MOMENTS.

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    Case Studies
    Published date Sep 19, 2018
    Category Artificial Intelligence
    Pricing Free
    Platform API

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