Hippo Video is an Online Video Marketing Platform and is contextually integrated with Zoho Desk to help support folks create & share videos for their work. They can create how-to videos, product demo videos, resolution videos for customer issues and customer testimonial videos of happy customers. You can create a quick screen/webcam video, share the created videos from library or ask customer to record their issue all inside from Zoho Desk.
Key Features:
Ticket resolution: Solve problems in a video and share it with your customers. This means no more endless emails.
How-to videos: Create tutorials and post them in your knowledge base. Help your customers help themselves.
Video tickets: Give your customers the ability to ask questions through video and send them directly to their agent's account.
Easy sharing: Share videos through a URL, embed them in your knowledge base articles, send them as an email, and post them on social media.
It does not work at all. Either ZOHO or HIPPO VIDEO need to update configuration process as the token generation task fails due to a deprecated environment.
It says Pricing: FREE. Still, after installed you will find they put you in trial mode and after 15 days you will need to pay. We can survive without videos. It just looked nice to have for FREE. The pricing is misleading the time to figure it out was lost. I put this review so everybody knows it really is a PAID app with a month to month price.
2035 Sunset Lake Road, Suite B-2, Newark, Delaware, 19702
Hippo Video is a cloud-based video marketing platform by Lyceum Technologies Inc, Newark, Delaware. Since its launch, Hippo Video has managed to acquire over 200,000 users before launching the latest video marketing platform. Backed by a high-performance team (ex Zoho), Hippo Video is poised to gain pole position in the video marketing industry
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Hello,
I would recommend you to try Hippo Video Extension for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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