Jira, by Atlassian, is an issue-tracking application that allows engineering teams to monitor, fix, and manage issues that may emerge while working on a project in an agile fashion. The Jira extension for Zoho Desk enables your customer support and the product teams to work together for greater coordination.
Agents can create Jira issues right inside their Zoho Desk tickets, which will be mapped to projects, for engineers to look into. The comments and status updates
are synced both ways in real-time.
Install the extension and help provide your teams a clear view of the life cycle of tickets regardless of where they are managed.
The extension supports both on-premise and cloud versions of Jira.