Jira, by Atlassian, is an issue-tracking application that allows engineering teams to monitor, fix, and manage issues that may emerge while working on a project in an agile fashion. The Jira extension for Zoho Desk enables your customer support and the product teams to work together for greater coordination. Agents can create Jira issues right inside their Zoho Desk tickets, which will be mapped to projects, for engineers to look into. The comments and status updates are synced both ways in real-time.
Key Features:
Install the extension and help provide your teams a clear view of the life cycle of tickets regardless of where they are managed. The extension supports both on-premise and cloud versions of Jira.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Jira for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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