Read Receipt for Zoho Desk

Know ticket access history by agents and customers. Write custom views and workflows for the access events.

Service: Desk Developed by: Ulgebra

Make sure the recipient has read your email and get an indicator for each email. Write workflows, tasks, and custom functions to be executed when the recipient reads your email, such as updating the ticket assignee, ticket status, or due date. View detailed analysis of each email thread access history in Ulgebra website. View the history of agents who accessed a ticket, how many views for a ticket and when the ticket was last opened by any agent. Custom Views & Workflows can be written based on ticket view count and last access time using the ticket custom field provided by the extension such as "filter tickets not opened by any agents", "filter tickets with more or fewer views" and "filter tickets not opened for a long time".

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    Published date Feb 11, 2020
    Latest Released date Mar 10, 2020
    Category Agent Productivity
    Pricing Paid

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