babelforce GmbH

About Vendor

We started babelforce in 2013 because we’d seen how many broken processes existed in the contact center. Why should customers always struggle to get good service?

After looking around for a platform that could fix those processes – and simplify service – we realized that the product just didn’t exist.

So, we made it ourselves. babelforce’s goal is to make customer service easy – for customers, for agents and for you. Our No-Code platform makes it simple to create and evolve any customer service process, in a matter of days or even hours.

You don’t need coding skills to use babelforce; you can create your ideal customer solutions using intuitive visual tools. What’s more, those solutions will work across all your core systems because babelforce integrates with everything – literally.

Whether you’re focused on inbound, outbound, multichannel or self-service, you can create what you need with babelforce.