babelConnect provides powerful, integrated inbound and outbound telephony within the Zoho interface.
Combine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks.
You’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including: - Automating the first 45 seconds of the average call - Saving €0.5 million per 150K calls per month - Achieving time to value of 4 months or less
Key Features:
Auto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call.
Match callers to their Zoho profiles automatically, or generate new profiles if they don’t exist.
Dynamically update the attributes of new or existing conversations and messages.
Link conversations with end-users, and assign them to agents and Zoho queues.
babelforce GmbH Mindspace Friedrichstr. 68 10117 Berlin Germany
We started babelforce in 2013 because we’d seen how many broken processes existed in the contact center. Why should customers always struggle to get good service?
After looking around for a platform that could fix those processes – and simplify service – we realized that the product just didn’t exist.
So, we made it ourselves. babelforce’s goal is to make customer service easy – for customers, for agents and for you. Our No-Code platform makes it simple to create and evolve any customer service process, in a matter of days or even hours.
You don’t need coding skills to use babelforce; you can create your ideal customer solutions using intuitive visual tools. What’s more, those solutions will work across all your core systems because babelforce integrates with everything – literally.
Whether you’re focused on inbound, outbound, multichannel or self-service, you can create what you need with babelforce.
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I would recommend you to try babelConnect. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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