The Salesforce CRM extension for Zoho Desk allows you to stay context-aware on customer tickets with two-way data sharing between both applications. It taps into your most important asset—customer information—to create a unified database. This means you can see a complete Salesforce customer profile next to their Zoho Desk ticket.
Key Features:
Maintain a unified database of customer and product information using two-way sync for contacts and accounts along with custom data fields. The sync can be set as bidirectional, or you can choose Salesforce CRM to be the master data source.
View customer information from Salesforce CRM (such as potentials, notes, and activities in the same window as the support ticket, contact, or account).
Control access to your CRM customer database using profile-based permissions.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Salesforce CRM for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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