Customer support and sales teams are on your company's frontlines, driving significant customer interactions every day. To deliver a great customer experience, your teams need to be on the same page. The Zoho CRM extension for Zoho Desk gives your sales and support teams a holistic view of your customers by maintaining a single customer and product database, which is always in sync. This allows you to more effectively cross-sell, send timely responses, and retain unhappy customers, while significantly improving your support team's capability.
Key Features:
Maintain a unified database of customer and product information using two-way sync for contacts, accounts, and products, along with custom data fields.
View customer information from Zoho CRM, like potentials, notes, and activities in the same window as the support ticket, contact, or account.
Prioritize and work on tickets based on their customer types in the Handshake Mode.
Control access to your CRM customer database, using profile-based permissions.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Zoho CRM for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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