Customer Ticket History For Zoho Desk

View a list of recent tickets from a customer

Built for: Desk Developed by: Zoho Corporation
800+ Installs

When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk displays a contact's recent tickets along with information such as status, creation date, and currently assigned agent. Clicking on a ticket within the extension will open it on a separate tab on your browser. Agents can also quickly filter tickets on the extension by their department and status. All this information will help your agents better understand what the customer needed help with recently.

Key Features:

    Tags :

    Deployment type Zoho platform
    Published date Sep 21, 2021
    Latest Released date Oct 21, 2022
    Category Agent Productivity
    Pricing Free

    Compatible Editions

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