When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk displays a contact's recent tickets along with information such as status, creation date, and currently assigned agent. Clicking on a ticket within the extension will open it on a separate tab on your browser. Agents can also quickly filter tickets on the extension by their department and status. All this information will help your agents better understand what the customer needed help with recently.