Related Tickets by Custom Fields for Zoho Desk

View tickets that have the same custom field value as the current ticket

Product: Desk Developed by: Zoho Corporation

Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as 'forgot password' to provide the current ticket with the best and most recent solution. This extension allows you to add up to 5 custom fields to a layout or a department.

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    Published date Feb 14, 2022
    Latest Released date Feb 14, 2022
    Category Agent Productivity
    Pricing Free
    Platform Sigma

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