Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as 'forgot password' to provide the current ticket with the best and most recent solution. This extension allows you to add up to 5 custom fields to a layout or a department.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Related Tickets by Custom Fields for Zoho Desk. It would add a lot more value to your Desk account.
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