Zoho Survey for Zoho Desk

Track, improve, and optimize your customer service experience using Zoho Survey

Built for: Desk Developed by: Zoho Corporation
3.1k+ Installs
  ( 18 )

The support desk is an indispensable part of any organization. Not only do they attend and resolve customer issues, but they help better the relationship between the company and its customers. But how do you ensure that you are carefully monitoring your customer support and making sure that they are top-notch? You survey your customers.

The Zoho Survey extension for Zoho Desk helps you gather the information you need to improve your customer service. You can create surveys and send them out to your requestors to learn about how your tech support engineers are performing. Also, you can ask for ratings at every reply, or just once after the ticket is closed. So start surveying with the Zoho Survey extension and get a better idea of how to deliver more happiness in every ticket.

Key Features:

  • Create custom surveys or select from over 200+ templates to be sent to your requestors through Zoho Desk
  • Send branded surveys by mapping departments within Zoho Desk to related survey templates in Zoho Survey
  • Choose to ask for ratings at every reply, or just once after closing the ticket
  • Gain insight from your customer's survey responses directly on the ticket. Admins can use department-wise survey reports to monitor how individual agents are performing

Tags

Deployment type Zoho platform
Published date Jan 5, 2020
Version 1.0
Latest Released date Dec 28, 2022
Category Sales & Marketing
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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