If you use Zendesk to manage support tickets and Zoho Projects to manage tasks, then tracking issues can be difficult because each support ticket has to be externally mapped to its corresponding task in Zoho Projects.
The ZenDesk extension for Zoho Projects attaches Zendesk support tickets directly to tasks or issues in Zoho Projects. This means you no longer have to switch between the two to track tickets. Currently, you can map one ticket at a time to an issue or a task in Zoho Projects. You can also navigate to the ticket, resolve it in Zendesk, and make comments.