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Zoho CRM 2 Burst SMS
Bidirectional Messaging (Sending & Receiving SMS) . An SMS can be sent using any custom message or a predefined SMS template. SMS automation can also be setup in many different ways throughout the CRM.
Burst SMS is an extension developed by Saasplugin that allows users to send SMS from ZOHO CRM Leads, Contacts, and Potentials Module. You can even setup SMS for Event reminders! Users can send custom SMS to individual customers or can send bulk SMS to up to 100 customers at a time. You can also setup automation rules within the CRM to send bulk or individual SMS. The CRM will then be able to receive SMS replies from customers and store them against their record. Besides sending and receiving SMS, CRM also keeps logs of the customer use of the Opt Out feature which is included in each sent SMS.
Key Features:
Send and receive SMS with alerts to customers from the Leads, Contacts, and Potentials modules with our SMS Widget
Full SMS history of event reminders and alerts
Provides field merging option from the CRM Module in the SMS Template and an opt out option for the receiver.
Instant SMS, scheduled SMS feature, and event reminder workflow
Just started to use this extension. We have 1500 plus leads with their phone number under Phone field and the extension requires it to be under Mobile field. In Canada, no one uses the term mobile so it is very inconvenient for this to be required. We would like to be able to use the Phone field to send mass texts.
The product is great like many others, but making greating great software means nothing if the end user needs to invest lots of time setting things up. The pricing was not clear, It was not vey clear that you had to pay Zoho and Burst SMS for using the service. Without the right service and communication around, tech is pretty dead. I would use this software but I would still look for better.
IBeen searching for a bulk texting service with CRM's for my real estate biz. I decided to give this a try with Zoho and it has been absolutely fantastic. I can do one-off single texts to leads and contacts. I can bulk sms to contacts based on different criteria including tags. and I can now setup automated texts to go out when, for example, somebody has a birthday. Support is 100% top notch.
Hi Mia Greene, we're very sorry to hear about your experience with the Burst SMS integration. Installation is usually a simple process with the assistance of our guides at https://support.oscillosoft.com.au/portal/kb/general/burst-sms. As for the support team, please kindly refer to us at support@oscillosoft.com.au (not Burst SMS as we're the developers) with feedback on your support. We regret your experience with us and constantly aim for improvement. Thank you for the feedback.
Thank you Burst SMS Team we had an issue that we couldn't text our clients. Thank you Burst SMS team they have helped us to locate the issue and rectify it after spending a great time on the phone. Burst SMS team have taken the time to write a code to change standard mobile numbers to international numbers. otherwise it would have taking us a very long time to change over 1,200 clients numbers
AVOID. Does not fully install. Send works, inbound text not. We had a bad experience with BURST team implementation. We spent over 10 hours trying to install Burst after several attempts. We went through the whole cycle of testing with several staff. The product is not current, the UI is old, the customer experience is not easy, and product support tried but could not work.
Hi Geoffrey, we're very sorry to hear about your experience with the Burst SMS integration. Installation is usually a simple process with the assistance of our guides at https://support.oscillosoft.com.au/portal/kb/general/burst-sms. As for the support team, please kindly refer to us at support@oscillosoft.com.au (not Burst SMS as we're the developers) with feedback on your support. We regret your experience with us and constantly aim for improvement. Thank you for the feedback.
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You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
Unit 3, 62 Owen Street, Glendenning NSW – 2761, Australia
SaasPlugin is a rapidly growing CRM plugin development firm to serve the Zoho Marketplace with its varying and robust Zoho extensions. We are incredibly proud to have worked on 500+ Zoho deployments and several custom integrations serving small to medium enterprises, as well as government clients. Our innovative solutions and expertise have reached out to clients from all over the world - Australia, New Zealand, Singapore, Russia, and the USA. We stand out as a partner due to our exceptional quality of work, our proven track record of rolling out the most complex solutions, and our ability to build bespoke integrations between Zoho and other platforms.
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I would recommend you to try Zoho CRM 2 Burst SMS. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
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