Vaani for Zoho CRM

Omnichannel contact center software to make, log & record calls in Zoho CRM – IVR, inbound, outbound, chatbots to boost customer experience

Built for: CRM Developed by: eDAS
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Enhance your sales and customer communication processes by efficiently capturing and managing leads, automating lead scoring, and identifying prospects that are likely to convert—all through the Zoho CRM-integrated VAANI omnichannel dialer software.

With VAANI, you can manage communications across various channels (email and calling) providing a holistic view of customer interactions. Through embedded computer telephony integration (CTI) functionality, users can communicate directly within the Zoho CRM interface, ensuring a 360-degree view of customer interactions. The click-to-dial feature eliminates misdials, while automatic communication logging minimizes errors and reduces manual data entry.

Key Features:

  • VAANI can automatically initiate outbound calls (autodial) to leads or contacts within Zoho CRM, eliminating the need for manual dialing, saving agents time and effort.
  • VAANI allows you to import leads (add them one by one or upload a larger list), providing detailed information for contacts.
  • Simplify call setup with click-to-dial functionality (for both inbound and outbound calls) directly from Zoho CRM contacts.
  • VAANI auto-identifies contacts with Caller ID, allowing for efficient and personalized communication.

Tags

Deployment type Zoho platform
Published date Apr 28, 2024
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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