Zoho Assist is a remote access software that enables secure and instant remote support sessions from anywhere, anytime. After CRM's integration with Assist, technicians can select any contact or lead from the respective module and initiate a session in no time from Zoho CRM.
Key Features:
Remote support sessions can be initiated directly from the Leads or Contacts module.
An email with the session ID will be automatically triggered to contacts when initiating a session.
All session-related details will be available under the Assist module available in Zoho CRM.
I have used Assist when needing help from Zoho support and got curious to see if I could use it to help my organization so I installed it. I installed it and have already began using it and it has been a life saver!
I linked with CRM and used it from contacts, but the customer name was not displayed in the email sent to the customer. I am sending another review to your support team. In addition, it is difficult to use the items created by the collaboration in English, and we would like to improve it.
Also, I highly recommend modifying the review so that it can be transformed in Japanese.
Not only does it reduce customer satisfaction, but it also loses the incentive to use it, and I think it undermines trust in the Zoho situation. This response is disappointing because the attitude of listening to reviews is wonderful.
(The above document is translated using Google Translate.)
Zoho Assist for Zoho CRM fills a critical need for my team. The nature of our work is that we normally schedule such sessions in advance, and it's so easy directly from their CRM record, and it becomes part of the history.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Zoho Assist for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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