Amazon Connect for Zoho Desk

Bring the power of Amazon's intelligent cloud telephony integration to Zoho Desk.

Built for: Desk Developed by: Zoho Corporation
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Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center and provide reliable customer engagement, at any scale. We make Amazon Connect easy to set up, using a self-service graphical interface to design contact flows, manage your agents, and track performance metrics.
The Amazon Connect extension for Zoho Connect provides agents with powerful call controls for inbound and outbound calls all within a single environment. With only a few clicks in the AWS Management Console, agents can take calls in Zoho Desk.

Key Features:

  • Get contextual information about every customer using Zoho's call information pop-ups.
  • Call your customers with a single click from within Zoho Desk, without having to juggle multiple screens.
  • Log all call activities and details automatically inside Zoho Desk.
  • All unanswered or missed calls are automatically created as tickets.

Tags

Deployment type Built-in integrations
Published date Aug 31, 2018
Version 1.0
Latest Released date Apr 24, 2024
Category E-Commerce
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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