BigCommerce is a leading ecommerce solution that allows startups and established businesses alike to set up an online store and sell their products online. Powering over 90,000 online stores, it takes large catalogs in stride with flexible catalog structures that can handle up to 600 SKUs per product. It also brings you more out-of-the-box features that make your site faster, like Akamai Image Manager, and more secure with automated PCI compliance.
The BigCommerce extension for Zoho Desk makes dealing with e-commerce data much easier. With the help of this extension, your agents can easily create tickets for BigCommerce customers and track their order information without leaving their Zoho Desk interface. The extension also creates an escalation ticket when a customer abandons their cart on your online store.
Key Features:
Keep track of your new BigCommerce customers by adding them as contacts in Zoho Desk. You can also map map customer data to relevant fields in your Zoho Desk contact so that it provides more context for your agents.
Add every new order from your BigCommerce store as a ticket in Zoho Desk. This allows you to communicate more effectively with your customers regarding their orders.
Update an existing ticket created for orders when customers modify or cancel their BigCommerce orders. This will let you proactively reach out to customers to find out the problems they may have had with the order and win them back where possible.
Since the apps are connected using Zoho Flow, you will be able to add, remove or edit the steps involved in the existing workflows
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Bigcommerce for Zoho Desk powered by Zoho Flow. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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