Geolocation for Zoho Desk

Locate and track your customers and agents on a map.

Built for: Desk Developed by: Zoho Corporation
500+ Installs

The Geolocation extension for Zoho Desk enables Admins to find the current location of their agents on Google Maps, and assign them tickets from nearby customers. Destination plotting on the map allows agents to view the route map and directions, so they can easily locate the customers and provide quicker service. Overall providing a better customer service management.

Key Features:

  • View the location of your customers and agents in the Tickets subtab.
  • Track and control agents and ticket requests live on the map.
  • Reduce ticket resolution time and improve customer satisfaction, and retention.

Tags

Deployment type Zoho platform
Published date Dec 12, 2022
Version 1.0
Latest Released date May 28, 2023
Category Agent Productivity
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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