Ozonetel CloudAgent

Easiest cloud based contact center. All in one solution for calls, IVR, live chat, customer management & more.

Built for: Desk Developed by: Ozonetel Communications
  ( 18 )

Enable a voice channel for your Zoho account with a one-click install. Our complete contact center solution gives all the tools you need to boost performance such as live monitoring, dialers, auto call logging, 70+ reports and insights. Unified windows and screen pop let your agents view caller data on their fingertips. Our call recordings allow you to revisit and analyze your customer support process. Plus, our open API architecture offers all the webhooks you need to create custom workflows.

Key Features:

  • Personalize greetings and improve conversations: Agent's screen pops with all relevant ticket information and caller during incoming and outgoing calls ensuring they view all relevant information to improve conversations and close calls faster.
  • Streamline workflows & boost productivity: Agents access advanced call controls like Hold, Mute, Transfer and conference within ZOHO. Plus, they can use click-to-call, or combine with dialers to boost productivity from any Zoho product.
  • Two-way information update: Once a call is completed, the call details along with the recordings are passed back to Zoho.
  • Additional monitoring tools: Live "System monitor" to view, monitor, or hear your agents speak on a real-time basis.

Tags

Deployment type Zoho platform
Published date Dec 28, 2017
Version 3.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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