Enable a voice channel for your Zoho account with a one-click install. Our complete contact center solution gives all the tools you need to boost performance such as live monitoring, dialers, auto call logging, 70+ reports and insights. Unified windows and screen pop let your agents view caller data on their fingertips. Our call recordings allow you to revisit and analyze your customer support process. Plus, our open API architecture offers all the webhooks you need to create custom workflows.
Key Features:
Personalize greetings and improve conversations: Agent's screen pops with all relevant ticket information and caller during incoming and outgoing calls ensuring they view all relevant information to improve conversations and close calls faster.
Streamline workflows & boost productivity: Agents access advanced call controls like Hold, Mute, Transfer and conference within ZOHO. Plus, they can use click-to-call, or combine with dialers to boost productivity from any Zoho product.
Two-way information update: Once a call is completed, the call details along with the recordings are passed back to Zoho.
Additional monitoring tools: Live "System monitor" to view, monitor, or hear your agents speak on a real-time basis.
Pathetic integration. Huge productivity loss due to click to call not working, Agents need to login logout multiple times a day. Call Data not tracked accurately in the CRM. Ozonetel team has not clue how to resolve this. PLEASE AVOID.
Still a work in progress at the time I tried it about February/March of 2020, team was very responsive to try and solve all the issues but kookoo was just too buggy and never got it working to the point that I could make the full switch. Ended up going another route.
Integration is easy and fast. Call logging is accurate. But for agents to log in to multiple browser windows every day and keep them open is a hassle. Please simplify that and you get 5 stars.
Ozonetel Communications is a leading Cloud Communication as a Service (CCaaS) Provider that integrates perfectly with Zoho Desk and Zoho CRM. We believe we give the most features, deepest integration and best support at our price point. We’ve successfully helped businesses cut down sales cycles, improve conversions, transform service and streamline workflows.
You need to be signed in to report inappropriate content. Alternatively, you could drop us a message at abuse@zohomarketplace.com explaining the situation.
Now, share this app privately just by sending them an email
To
Hello,
I would recommend you to try Ozonetel CloudAgent. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
You will be able to report issues regarding this app only after it gets published.
You will be able to request for demo regarding this app only after it gets published.
Would you please take a moment to leave us a review of your experience?
Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Payments have not been opened up for users in the EU yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
Portal Name :
Please login to submit your comments
Please login to your account.
We're sorry that you've decided to cancel your subscription for the Ozonetel CloudAgent. Please let us know why you're cancelling this service, so we can try and help resolve the issue.
The extension did not work.
It did not function as described.
I have found an alternative that does the job better.
I didn't receive adequate support or help resources to utilize this extension fully.
I am no longer using its parent product.
Other. Please specify.
Subject
Subject cannot be blank
Details
Message cannot be blank
Your review successfully sumbitted. Thanks for the feedback
Are you sure you want to delete the developer?
App Name
Vendor Name
Receive promotions
You have not subscribed to receive offers or promotions from any vendor.
You can add a new developer only after updating your company profile.
Kindly click on Update in company profile tab to proceed further.
Payment facility is not available in your region yet. However, you can mail us at sales@zohomarketplace.com to continue with the purchase.
This extension is not available for your region. Please mail us at sales@zohomarketplace.com for more information.
You are unauthorized login to this portal. Please check your portal URL.