Linking contextual tickets helps you keep track of progress and send prompt and consistent responses. Whether you need to track a ticket that requires work from multiple teams, or if you need to track the same issue for numerous customers, parent-child ticketing makes it easy to stay organized. You can open a primary ticket known as the parent ticket, and link secondary subordinates called child tickets to easily keep track of issues. For example, let's say your product is facing an unexpected outage and customers need answers. They will expect you to inform them about what is affected, if they need to change their usage, and when to expect an update. This information must be communicated promptly without allowing tickets to slip through the cracks. You can use the parent-child ticket relationships to link such tickets and track them better.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Parent Child Ticketing for Zoho Desk. It would add a lot more value to your Desk account.
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