Parent Child Ticketing for Zoho Desk

Link contextual tickets together

Built for: Desk Developed by: Zoho Corporation
4k+ Installs
  ( 42 )

Linking contextual tickets helps you keep track of progress and send prompt and consistent responses. Whether you need to track a ticket that requires work from multiple teams, or if you need to track the same issue for numerous customers, parent-child ticketing makes it easy to stay organized. You can open a primary ticket known as the parent ticket, and link secondary subordinates called child tickets to easily keep track of issues. For example, let's say your product is facing an unexpected outage and customers need answers. They will expect you to inform them about what is affected, if they need to change their usage, and when to expect an update. This information must be communicated promptly without allowing tickets to slip through the cracks. You can use the parent-child ticket relationships to link such tickets and track them better.

Key Features:

  • Create a new child ticket or select an existing ticket to be linked to a parent ticket
  • Clone the contents of a ticket and link it to a parent ticket
  • Link a parent ticket to a child
  • Set your preferences for when to auto-close parent and child tickets when they are linked together

Tags

Deployment type Zoho platform
Published date Aug 19, 2019
Version 1.0
Latest Released date Aug 11, 2023
Category Agent Productivity
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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