Pinnacle SMS and WhatsApp for Zoho Desk

Send WhatsApp and SMS messages to your customers using Pinnacle

Built for: Desk Developed by: Pinnacle TeleServices Pvt Ltd
100+ Installs
  ( 1 )

Connect your SMS and WhatsApp channels to Pinnacle through this extension. Interact with customers through SMS and WhatsApp via the Pinnacle communication platform. You can send single and bulk messages, as well as create tickets for contacted customers. Select any customer and send a Pinnacle message. Reply to customers within their tickets using Pinnacle's SMS or WhatsApp channels. View conversations and help customers within tickets.

Key Features:

  • Send messages from the customer view page: Select a Zoho Desk customer. Within the Pinnacle SMS and WhatsApp section, select a sender and a Pinnacle message template. Click on Send SMS to initiate a conversation with the customer.
  • Send messages from the ticket view page: Select any ticket. Within the Pinnacle SMS and WhatsApp section, select the Sender ID and enter the message to be sent or select the message template. Click on Send SMS to reply to the associated customer within the ticket.
  • Send single and bulk messages from full page view: Click on Pinnacle SMS WhatsApp from the dropdown panel at the top of Zoho Desk. Select the sender and click on Add Recipient. Enter the number you wish to send the message to and click on Add. You can add multiple numbers in case you wish to send bulk messages. Enter the message or insert the template and click Send SMS in order to send the messages.
  • Send quick SMS and WhatsApp messages through Pinnacle: Click on the Pinnacle icon on the right side of the panel at the bottom. You can select the sender, add recipients, insert the template, and click on Send SMS.

Tags

Deployment type Zoho platform
Published date Jul 13, 2022
Version 1.0
Latest Released date Aug 2, 2022
Category IT and Administration
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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