A printer-friendly version of a customer ticket is ideal for field service agents who need a physical ticket or if you need to upload a ticket into another system. The Print Ticket extension for Zoho Desk allows you to print a printer-friendly copy of any ticket with or without private conversations. If you choose to include private conversations, the printout will contain all the email conversations in the thread that contains the ticket. The extension also allows you to generate and save a PDF version of the ticket.
Key Features:
Print or save a PDF of a ticket on the fly.
View the basic information such as priority, status, and due date. on the printed ticket.
Choose to include or exclude private email conversations in the printout.
Customize the default details to be present on the printed ticket. You can include or exclude properties such as custom fields, signatures, and company details.
I was surprised zoho did not have it built-in. Was excited that i found it as extension. It works, but not much value. Little to no customization. Does not allow adding customer's phone number and other info. No font customization
it is good but lacks the ability to print the pictures included in the messages/comments. That should be added as it is a huge requirement when you have a legal problem. Most of the times, pictures can tell more than words.
The printing of the ticket works well. I have no real complaints about that. It would be nice if you could include the related activities in the body of the report also. Something like an Executive Summary of the entire ticket and actions that it took during the life of that ticket.
I think this extension is a must have. However, I haven't found a way to print the phone number from Zoho Desk. Also, I don't understand why Zoho wouldn't think there are bench techs that like to print tickets to keep track of device ownership while in the shop. Anyway, I'm glad I found this for our office. Thanks.
Currently the addon is worthless. The most important information for reporting is missing like Close Date and Time etc...
Can you please make it more flexible and customizable? It's nice that I can select Custom Fields, but why not all the other standard fields themselves?
Hey, Stéphane. Could you care to elaborate on the problem you are facing with the Print Ticket extension? You could also email us the details at support@zohodesk.com.
Pros: It is easy to print ticket. Cons: It does not provide enough information of ticket.
It must be customizable that how many ticket properties we want to print. E.g. we have 20 ticket properties (such as name, contact, location, product etc.) however only name is being printed. Such lack of information does not provide any benefits.
We might have to check the slowness case over a remote screen-sharing session to unearth the cause. Hit us up at support@zohodesk.com with the requisite details.
We are unable to recreate the problem you reported. Drop us a line at support@zohodesk.com so that we can check and unearth the cause. Looking forward.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Print Tickets for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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