Qualtrics is an experience management software that provides resources you need to manage, strategize, measure, and impact all aspects of the customer experience for your business. It helps conduct market research on your agents' customer engagement, enabling you to provide better customer satisfaction.
With the Qualtrics for Zoho Desk extension, you can equip your agents with the ability to provide better customer support by adding templates and sending Qualtrics survey emails automatically. By distributing surveys, you can get feedback from customers which is then made available to your agents in Zoho Desk.
Additionally, you can create contacts and multiple email templates in your Qualtrics account from Zoho Desk, and define conditions for emails to be triggered automatically based on users' responses. Having all these features integrated aids in better customer engagement, which in turn provides more customers satisfaction.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Qualtrics for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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