Qualtrics for Zoho Desk

Engage with your customers better and increase customer satisfaction by distributing surveys.

Built for: Desk Developed by: Zoho Corporation
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Qualtrics is an experience management software that provides resources you need to manage, strategize, measure, and impact all aspects of the customer experience for your business. It helps conduct market research on your agents' customer engagement, enabling you to provide better customer satisfaction.

With the Qualtrics for Zoho Desk extension, you can equip your agents with the ability to provide better customer support by adding templates and sending Qualtrics survey emails automatically. By distributing surveys, you can get feedback from customers which is then made available to your agents in Zoho Desk.

Additionally, you can create contacts and multiple email templates in your Qualtrics account from Zoho Desk, and define conditions for emails to be triggered automatically based on users' responses. Having all these features integrated aids in better customer engagement, which in turn provides more customers satisfaction.

Key Features:

  • Add new customers to your Qualtrics database from within Zoho Desk.
  • Distribute Qualtrics survey emails for every support ticket handled in Zoho Desk.
  • Choose to get the survey response as tickets for every survey email sent.
  • Measure agents' activity based on the customer response in terms of the support provided.

Tags

Deployment type Zoho platform
Published date Jan 5, 2023
Version 1.0
Category Survey
Pricing Paid
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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