Qualtrics is an experience management software that provides resources you need to manage, strategize, measure, and impact all aspects of the customer experience for your business. It helps conduct market research on your agents' customer engagement, enabling you to provide better customer satisfaction.
With the Qualtrics for Zoho Desk extension, you can equip your agents with the ability to provide better customer support by adding templates and sending Qualtrics survey emails automatically. By distributing surveys, you can get feedback from customers which is then made available to your agents in Zoho Desk.
Additionally, you can create contacts and multiple email templates in your Qualtrics account from Zoho Desk, and define conditions for emails to be triggered automatically based on users' responses. Having all these features integrated aids in better customer engagement, which in turn provides more customers satisfaction.