Unbabel for Zoho Desk

Get fast, native-quality translations of your tickets while lowering costs

Built for: Desk Developed by: Unbabel
300+ Installs

App Deprecated.

This extension is deprecated and unavailable for use.

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There has never been a simpler, more reliable way to translate your support tickets. Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Zoho Desk.
Customers are happier interacting in their native language, and timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT. Global businesses including EasyJet, TomTom, Under Armour, and Rovio trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year.
Unbabel for Zoho Desk helps your enterprise delight customers and empower teams in every language you need. Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel just goes with your Zoho Desk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes. It helps you to build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages. To learn more, visit our website (unbabel.com/integrations/zoho).
Unbabel for Zoho Desk requires an account and subscription. Contact us now to learn about what Unbabel can do for your customer support on our website or email marketplace@unbabel.com.

Key Features:

  • Auto-translate conversations into your agent's preferred language and add them as comments to tickets
  • Select the languages you want to translate and are going to use to reply to tickets
  • Specify the languages to be excluded from auto-translation so that they appear untranslated for agents
  • Send ticket replies to customers in both their native language and the agent's language

Tags

Deployment type Zoho platform
Published date Nov 4, 2019
Version 1.0
Latest Released date Jul 19, 2023
Category Agent Productivity
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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