Zendesk for Zoho SalesIQ

One stop application for customer support and ticketing that help you organize and resolve tickets.

Built for: SalesIQ Developed by: Zoho Corporation
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You can now maintain and organize all your support interactions in one place. This integration allows you to navigate between both accounts smoothly and access information across both applications, giving you the combined benefits of Zendesk's smooth ticket management and Zoho SalesIQ's intelligence.

Key Features:

  • Manage chats and tickets efficiently:Choose whether chats shouldbe manually converted to support tickets by agents or whether they can be automated based on your configuration.
  • Organize and sequence requests with labels: Agents can set the priority, status, classification, and department for each chat converted to a request.
  • Easy access to information across chat and helpdesk:When chatting with a customer, agents have quick access to other requests that the customer has made through Zendesk. Knowledge of any past or ongoing requests provides context that helps agents to give more effecient support.
  • Signature chat button: Add a signature chat button to support email sent from your Zendesk account.

Tags

Deployment type Zoho platform
Published date Jun 2, 2016
Version 1.0
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise

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