Freshdesk with Zoho Assist

Resolve tickets faster by initiating an instant or scheduled remote support session from your Freshdesk tickets.

Built for: Assist Developed by: Zoho Corporation
  ( 2 )

Integrate Freshdesk with Zoho Assist to resolve tickets by initiating instant or scheduled remote support sessions right from your Freshdesk ticket. The integration is simple, and does not require any software installation. On completion of a remote support session, you can update the ticket status and add notes to the ticket.

Key Features:

  • Resolve nagging tickets by accessing the remote computer in one step. Initiate an instant remote support session right from your tickets or schedule one for later.
  • Resolving customer requests faster means support technicians close more tickets in a day. With Zoho Assist, you can transfer files, navigate between multiple monitors connected to the remote computer, chat with your customer, invite technicians, and much more.
  • You can update the ticket status at the end of each session, and add a note to sum up the remote support session to keep other technicians in the loop.

Tags

Deployment type Zoho platform
Published date Apr 29, 2019
Version 1.0
Category Customer Service
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • Zoho One

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