SMS-Magic is a highly-rated Zoho app for all your customer-messaging needs. Install SMS-Magic to communicate with your customers on the channel of their choice - while you stay in the comfort of your Zoho window or smartphone. SMS-Magic is perfect for high-touch, contextual, and time-sensitive customer engagement that is fully compliant.
CHANNELS SUPPORTED: WhatsApp and SMS/MMS ALL-IN-ONE MESSAGING: Human-assisted (1-on-1), automated, high-volume (up to 50,000 customers) 100% ZOHO INTEGRATION: Contacts, conversations, tasks, agents, campaigns, custom modules, etc. AGENT PRODUCTIVITY: Multichannel message inbox, conversation notifications, rep assignment ACCESS ANYWHERE: Zoho, smartphone, and web CONSENT MANAGEMENT: Out-of-the-box opt-in and opt-out management and analytics ANALYTICS: Response rates, compliance, delivery, and more BYON/BYOP: Option for bringing your own number and provider (Twilio, Vonage, Sinch, etc.) EASY TO CONFIGURE: Point-and-click installation, configuration, and testing MOBILE APP - Get alerted and reply on the go, no need to login to PC, frees up your time.
Key Features:
Engage customers right where they are. Help your customers on their most frequented messaging apps like WhatsApp, and SMS integration for Zoho. Keep everything in a single inbox for a 360-degree view of conversations.
Empower employees to serve customers immediately Empower your sales representatives and support agents to engage with customers on-the-go using the SMS-Magic mobile app. Now available on App Store and Google Play Store.
Manage multichannel consent Put regulatory worries to rest. Leverage SMS-Magic’s in-built consent management mechanism to follow customer messaging guidelines of TCPA, GDPR, CCPA, and CASL across WhatsApp and SMS.
Samya and Samruddhi were fantastic to deal with. They helped me through every step of the implementation, and were very patient with my lack of tech skills. Thank you so much you have made my life a lot easier.
Saniya & Samruddhi recently helped setup the integration between SMS-Magic and Zoho Campaings for our business, allowing us bulk text messaging capability.
Saniya was extremely helpful from the very first contact, followed up when promised and was a pleasure to work with.
Once the integration occurred Samruddhi joined the call and walked me through each step thoroughly, explaining things clearly and making it super easy to operate myself in the future.
Overall the experience working with Saniya & Samruddhi was very positive, they are both experts in their fields.
Thank you again ladies, very happy with the service.
Samya and Samruddhi were helpful with the complete set up and tutorials. They were very patient with me through the entire process and I could not be more thankful for their assistance. I highly recommend the Team.
Samya and her team were extremely patient and helpful. They put a lot of time and effort into smoothing out the details of our set up and the were very efficient. I highly recommend Samya and the SMS-Magic Process.
Aug 23, 2024Submitted from marketplace.zoho.com.au
I wanted to express my gratitude for the exceptional support provided by Rutika and Saniya. Rutika's technical expertise and thoroughness were invaluable in resolving my SMS campaign issue with Zoho and SMS-Magic. Saniya's proactive communication and customer service were instrumental in ensuring everything ran smoothly.
Their dedication made a significant difference, and I'm grateful for their assistance eventhough I took a long time to resolve the issue. Thank you both.
Aug 19, 2024Submitted from marketplace.zoho.com.au
Saniya & Samruddhi were very helpful in the set up and support with SMS Magic. We are happy with the sms automation that saves us a lot of time. Thanks Saniya and Samruddhi.
Such an easy ZOHO integration with the support team at SMS Magic. We switched over to SMS Magic after having basically no support with anther SMS application. Don't waste your time with any other SMS app.
There will be a one-time fee of $400 to start your onboarding with WhatsApp. Other than this, there will be $140 charges for registering your number with WhatsApp even if you bring the number in Brazil
I've been using SMS-Magic for over a year. I've had a couple of occasions to need technical support -- user error, not an SMS-Magic issue -- and their Support Team has been wonderful to work with. Knowledgeable! Patient! Competent! I'm a big fan, and think you should be too.
The entire SMS Magic team was very patient and helpful to me. The product integrates seamlessly into ZOHO and I appreciate the top notch support that I always receive whenever I have a question or issue. Thank you!
The platform was easy to set up and use and we were sending texts immediately! The support team was extremely helpful and responsive to our needs and questions. Several weeks in now and our experience has been fantastic.
475 N. Martingale Road, Suite 225, Schaumburg, Chicago, IL – 60173
SMS-Magic is a proven, global text messaging platform with over 2000 clients across 59 direct carriers. SMS-Magic enables users to attract and engage buyers and win and retain more customer revenue. Our advanced applications blend the most powerful messaging capabilities with industry-leading ease of use, dramatically simplifying text messaging for Zoho users. You focus on your business, not your text messaging technology.
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I would recommend you to try SMS-Magic. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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