SMS-Magic

Better Engage with Your Audience Using Multichannel Messaging

Built for: CRM Developed by: Screen Magic Mobile Media Inc
18k+ Installs
  ( 1132 )

SMS-Magic is a highly-rated Zoho app for all your customer-messaging needs. Install SMS-Magic to communicate with your customers on the channel of their choice - while you stay in the comfort of your Zoho window or smartphone. SMS-Magic is perfect for high-touch, contextual, and time-sensitive customer engagement that is fully compliant.

CHANNELS SUPPORTED: WhatsApp and SMS/MMS
ALL-IN-ONE MESSAGING: Human-assisted (1-on-1), automated, high-volume (up to 50,000 customers)
100% ZOHO INTEGRATION: Contacts, conversations, tasks, agents, campaigns, custom modules, etc.
AGENT PRODUCTIVITY: Multichannel message inbox, conversation notifications, rep assignment
ACCESS ANYWHERE: Zoho, smartphone, and web
CONSENT MANAGEMENT: Out-of-the-box opt-in and opt-out management and analytics
ANALYTICS: Response rates, compliance, delivery, and more
BYON/BYOP: Option for bringing your own number and provider (Twilio, Vonage, Sinch, etc.)
EASY TO CONFIGURE: Point-and-click installation, configuration, and testing
MOBILE APP - Get alerted and reply on the go, no need to login to PC, frees up your time.

Key Features:

  • Engage customers right where they are.
    Help your customers on their most frequented messaging apps like WhatsApp, and SMS integration for Zoho. Keep everything in a single inbox for a 360-degree view of conversations.
  • Empower employees to serve customers immediately
    Empower your sales representatives and support agents to engage with customers on-the-go using the SMS-Magic mobile app. Now available on App Store and Google Play Store.
  • Manage multichannel consent
    Put regulatory worries to rest. Leverage SMS-Magic’s in-built consent management mechanism to follow customer messaging guidelines of TCPA, GDPR, CCPA, and CASL across WhatsApp and SMS.

Tags

Deployment type Zoho platform
Published date Dec 13, 2018
Version 1.0
Latest Released date Feb 25, 2022
Category Marketing
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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