Accordia for Zoho Desk

Cloud-based contact center seamlessly integrated with Zoho Desk.

Built for: Desk Developed by: Accordia Global Sdn Bhd
  ( 0 )

Accordia is a complete IP call center solution which makes it well-suited for micro, small and medium enterprises. We help our customers drive down costs by customizing and combining open source technologies with proprietary solutions. The Accordia extension for Zoho Desk enables you to provide a better customer experience for inbound and outbound phone calls. With features like caller notification screen pops, click-to-call dialing, and automatic call logging you can manage an enterprise-grade call center at a fraction of the cost.

Key Features:

  • Monitor call statistics of your agents such as the number of calls in queue, received, answered, missed and their total talk time.
  • Collaborate with other agents or supervisor via internal chat.
  • Get access to standard controls such as the call on hold, call transfer, call queue, IVR, call script, voice recording and more.
  • Call your customers with a single click from within Zoho Desk, without using the on-screen keypad.

Tags

Deployment type Built-in integrations
Published date Jan 31, 2019
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

For Support Requests

Report an issue

This app is published in accordance with Marketplace review process. Click here to know more.

Newsletter
Get the latest news on useful apps to simplify work and increase productivity.