Email templates are preconfigured email messages that can be sent as email notifications to your customers and agents. You can easily create and send email templates from your help desk account, but what if you want to add a template for multiple departments at once, or set a template as the default for all agents? That's where this extension comes in. The extension conveniently creates a template in more than one department and defaults to it. You can also customize which profiles can access the template in their corresponding departments.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Broadcast Email Template for Zoho Desk. It would add a lot more value to your Desk account.
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