Zoho Voice for Zoho Desk

Support redefined: Zoho Desk + Voice integration for omnichannel support

Built for: Desk Developed by: Zoho Corporation
  ( 0 )

Provide exceptional customer service by incorporating Zoho Voice into Zoho Desk. Tailored for support teams, this integration ensures a seamless communication experience, allowing agents to resolve queries efficiently and maintain detailed call and conversation records.

Key Features:

  • Improve team collaboration, simplify support processes, reduce communication barriers, and elevate overall customer service. Integrate voice calls seamlessly into Zoho Desk for a unified support experience.
  • Initiate calls directly from Desk using a click-to-call button next to the phone numbers or a dial pad powered by Zoho Voice. Empower your agents to address issues more effectively by presenting caller details in screen pop-ups.
  • Gain a complete view of customer interactions, facilitating more informed and personalized support. Log and monitor voice calls alongside support tickets in Zoho Desk.
  • Increase customer satisfaction by providing quick and effective support through voice calls and SMS.

Tags

Deployment type API-built integrations
Published date Mar 28, 2022
Version 1.1
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

For Support Requests

Report an issue

This app is published in accordance with Marketplace review process. Click here to know more.

Newsletter
Get the latest news on useful apps to simplify work and increase productivity.