iFON is a cloud based PBX and call center software with features: multilevel IVR, queues, live call monitoring, call recording. Integration with Zoho allows to make calls directly from Zoho, receive pop-ups notification about inbound calls with customer details. Customer Experience Optimization - Customer experience must be consistently good across all channels: website, social media, videos, shopping cart, chat, and phone.Phone calls are still one of the most important communication channels with customers. - Customer experience studies have shown that if customers have a great customer experience they are five times more likely to make a purchase. - More than 75 percent of customers have abandoned a purchase due to bad customer experience. - iFON Professional PBX with call centre features and Zoho integration can help optimize customer experience.
Key Features:
Extra Features: - Post call surveys (IVR, SMS). - Callback Widget. - Predictive Dialing - Call Center Dashboard
The Zoho PhoneBridge platform is the single point of entry to make cloud PBX and Contact Centre Solution providers an integral part of Zoho's suite of business applications.
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I would recommend you to try iFON for Zoho. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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