Official WhatsApp & SMS by MSG91 for ZohoCRM

Create customer journeys using SMS, WhatsApp, voice, email, and RCS via the MSG91 extension for Zoho CRM.

Built for: CRM Developed by: MSG91
100+ Installs
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Automate your customer communication model using MSG91. Increase your reach and boost sales by sending customized communications through email, text message, RCS, and WhatsApp for deals and contacts inside Zoho CRM. Make your business more engaging, effective, and reliable with MSG91’s enhanced features within Zoho CRM.

Key Features:

  • Customer journeys: Create journeys for various stages of the customer lifecycle and trigger via Zoho CRM.
  • Automations: Send alerts for new contacts, accounts, and deals added on Zoho CRM.
  • Contact center support: When you send WhatsApp and email messages to your contacts via Zoho CRM, receive all replies in one convenient place with Hello, the all-in-one contact center.
  • Backup channels: Messages sent via Zoho CRM automation can have designated backup options in case one channel fails. For example, if an SMS or WhatsApp message fails, an email will be sent instead.

Tags

Deployment type Zoho platform
Published date Oct 23, 2023
Version 1.0
Latest Released date Jun 12, 2024
Category Marketing
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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