Wati is a WhatsApp Business Messaging Provider for businesses that allows businesses to seamlessly communicate with their contacts on WhatsApp. It features a powerful Shared Team Inbox, Contact Management, Broadcast Management, Chatbot Builder, API Support and several other integrations. We're the most comprehensive WhatsApp Automation Platform. Wati is WhatsApp's Official Business Solutions Provider.
Key Features:
Send WhatsApp messages from the Leads and Contacts modules using the "Send WhatsApp" feature.
Chat with your leads/customers on WhatsApp directly from within Zoho CRM
Add custom variable values to easily personalize messages.
Configure your Zoho CRM workflows to send automated WhatsApp messages when their criteria are met.
Note : - Wati takes care of all the approval process for WhatsApp API Access - To get access, you need a phone number that is not connected to an existing WhatsApp account - All businesses must adhere to WhatsApp Commerce Policy
im very un happy about this extension, i could not connect with my ZOHO, it never showing the settings page for integration, and there is no option for contact this people. either ZOHO or WATI Blaming each other when we connect them.
I'm happy that you gave this step to a so important feature for Zoho, however the integration still too weak. After a few tests I undone the integration and gave up about it. I hope you continue working hard on it to make it work properly and effectively. Don't forget to give special attention also for it's efficiency though Zoho mobile app, as one of Whatsapp biggest advantage is mobility, not only for the customer but also to the company.
From the time I installed it, I am struggling to use it ! Zoho support teams says, take help from WATI ! And WATI team simply sends a KB link to learn all about installation/integration. The strange thing is that their KB shows a landing page to enter the API end Point, which never comes in the flow at all !! Very bad experience
The integration does not work in an easy way, for example if clicking on the lead's phone has no action in the other CRMs with this integration, click on the customer's phone and I already open the dialog box and we start the conversation
Pode conversar com os clientes via Zoho e enviar modelos de mensagens porem nao recebemos informacoes de resposta e nem salva as conversas no Zoho CrM tendo que acessar ou manter o Wati aberto o tempo todo Nota 3 por seu uma integracao parcial
WATI WhatsApp with ZOHO CRM, ultimate solution for vendors who wants to use whatsapp for providing good experience to customers.
WATI - After sales support is great, Clean interface, easy to use, Over all good to go.
WATI - Bit improvement with Zoho CRM is needed, But after experience with team i am very much sure team will resolve it as earliest possible. (WATI module within Zoho CRM)
Works seamlessly with WhatsApp Official Business APIs to send single messages or multiple messages in bulk. Can also interact with leads/contacts with 2-way conversations.
Great performance, meets all requirements and helps streamline sales and customer contact processes. It's a nice way to send automatic WhatsApp Notifications from Zoho CRM. Would love to see a way to view replies from our customers and reply to them directly from within Zoho. It connects seamlessly with WATI. I can easily submit templates on WATI and use those with Zoho. It improves our conversion to paying customers when we allow them to chat on WhatsApp.
It's a nice way to send automatic WhatsApp Notifications from Zoho CRM. Would love to see a way to view replies from our customers and reply to them directly from within Zoho.
Finally the wait ended and we have an integration with zoho. I hope we will have more features in the future such as chat histroy, incoming message notification on zoho.
It connects seamlessly with WATI. I can easily submit templates on WATI and use those with Zoho. It improves our conversion to paying customers when we allow them to chat on WhatsApp.
It would be nice if all conversations show up on Zoho itself as I have to separately login to WATI Dashboard.
The tool makes it really easy to connect with my WATI account with WhatsApp's Official API and I can seamlessly send WhatsApp Messages to my customers by selecting templates.
The chatbot builder on WATI is one of the easiest to setup.
WATI is WhatsApp's Official API Partner and is #1 Marketing & Sales Engagement Platform built on WhatsApp APIs. With WATI, you can send notifications to your leads/customers on WhatsApp and enable two way communications using chatbots or manual agents.
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Hello,
I would recommend you to try WhatsApp Business Extension for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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WATI Team