Automatically Detect Trending Customer Issues for Zoho Desk

Use Cx MOMENTS to identify trending customer issues in your ZOHO Desk tickets.

Built for: Desk Developed by: Cx MOMENTS
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By utilizing AI to analyze customer service conversations, you can automatically detect trending topics in Zoho Desk tickets to identify customer support needs. By tracking issues, bugs, and product mentions you can measure their impact on customer satisfaction and prioritize escalations and fixes. This also helps you identify which issues need better self-service options and FAQs.
Our customers have found that they categorize support tickets 4X better using Cx MOMENTS.

Key Features:

  • See trends and topic breakdowns in your dashboard—no configuration required!
  • Easily discover issues mentioned in your tickets and incorporate them into your dashboard.
  • Easily export all tickets related to a specific issue into one convenient CSV file to share with other team members.
  • Export your dashboard into a customizable and shareable PowerPoint slide in one click.

Tags

RESOURCES

Case Studies
Deployment type API-built integrations
Published date Sep 19, 2018
Version 1.0
Category Artificial Intelligence
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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