ChatGPT for Zoho Desk

Now powered by GPT, Zia helps agents elevate the customer experience.

Built for: Desk Developed by: Zoho Corporation
1.1k+ Installs

Though an integration with GPT, Zia has reached a new level of efficiency and performance. With contextual self-service capabilities, Zia empowers agents to boost their productivity and deliver superior customer experiences.

Key Features:

  • Provides a short summary of IncomIng and outgoing ticket responses.
  • Determines the tone of incoming messages to perform sentiment analysis.
  • Generates automatic replies based on your organizations KB articles
  • For non-enterprise accounts or accounts with fewer than 30 published KB articles. ChatGPT will generate a suggested reply from publicly available data.

Tags

Deployment type Zoho platform
Published date Apr 19, 2023
Version 1.0
Latest Released date May 3, 2023
Category Artificial Intelligence
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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