Sentimental Jessica Lite Edition

Checks the most recent customer comment and provides a sentimental analysis score.

Service: Desk Developed by: Cogzidel Technologies Private Limited

The Sentimental Jessica Lite Edition extension for Zoho Desk, analyzes a customer's sentiment in each ticket so that support agents can deliver better value to their customers. Jessica tells you when your customer is happy or sad.

Key Features:

    We built a custom NLP (Natural Language Processing) and ML (Machine Learning) based algorithms to train Jessica to get better at analyzing a customer's sentiment. Jessica gets better and better as she reads more customer responses. She works 24/7/365 to help the support agent so that they can deliver better value and support their customers.

    Tags :

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    Published date May 7, 2018
    Category Artificial Intelligence
    Pricing Free
    Platform Sigma

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