Netomi Virtual Agent brings the power of the Netomi AI platform to Zoho Desk. The Virtual Agent is integrated into Zoho Desk, and works alongside human agents. It can be configured to automatically respond to your customers and resolve tickets immediately. Provide recommended responses to human agents to boost their productivity. Train the AI virtual agent from historical ticket data, or select from our pre-trained AI conversational and industry-specific skills. Turn customer service into a proactive and pervasive differentiator.
NOTE: Customers must purchase the Netomi SaaS platform before using this app. Contact Netomi for more information.
Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiplies a company's workforce by giving valuable time back to support agents and delights their customers with faster resolutions.
Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester's New Tech: Conversational AI For Customer Service.
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I would recommend you to try Netomi Virtual Agent for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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